How do I track my Atmen money transfer and share the status with my recipient?

Every Atmen transfer includes a 5-stage live tracking timeline (Created, Funded, Compliance check, Sent to partner, Delivered) with a shareable public tracking link (/track) that your recipient can view without logging in.

How are customer funds safeguarded at Atmen?

Atmen is an electronic money institution. 100% of customer e-money balances are safeguarded in segregated client trust accounts at authorised Tier-1 credit institutions and reconciled daily.

What are the SLA timelines for Atmen formal complaints?

Payment-related complaints receive a Final Response within 15 business days (up to 35 business days in exceptional circumstances with a Day-15 Holding Letter), and non-payment complaints within 8 weeks, including Financial Ombudsman Service referral rights.

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