The basics about what you need to know
About us
We are Atmen Ltd. Our registered office is Level 3 207 Regent Street, London, England, W1B 3HH. Our company number is 12736447.
We are registered with the Information Commissioner's Office (ICO), the data-protection regulator in the UK, to use personal information.
We are committed to protecting and respecting your privacy.
We will:
Type of information | Details |
Information you give us | We collect information you provide when you: |
✓ fill in any forms; | |
✓ correspond with us; | |
✓ register to use the My Atmen app; | |
✓ open an account or use any of our services; | |
✓ take part in online discussions, surveys or promotions; | |
✓ speak with a member of our customer support team (either on the phone or through the My Atmen app); | |
✓ enter a competition; or | |
✓ contact us for other reasons. | |
We will collect the following information. | |
✓ Your name, address, and date of birth. | |
✓ Your email address, phone number and details of the device you use (for example, your phone, computer or tablet). | |
✓ Your username, password and other registration information. | |
✓ Details of your bank account, including the account number, sort code and IBAN. | |
✓ Details of your debit cards and credit cards, including the card number, expiry date and CVC (the last three digits of the number on the back of the card). | |
✓ Identification documents (for example, your passport or driving licence number), copies of any documents you have provided for identification purposes, a personal description (if you provide one), and any other information you provide to | |
Type of information | Details |
prove you are eligible to use our services. | |
✓ Records of our discussions, if you contact us or we contact you. | |
✓ Your photo (only if you upload one). | |
Information from your device | Whenever you use our website or the My Atmen app, we collect the following information: |
✓ Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your log-in information, the browser type and version, the time- zone setting, the operating system and platform, the type of device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of the device's wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use and so on. | |
✓ Information about your visit, including the links you have clicked on, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling and clicks), and methods used to browse away from the page. | |
✓ Information on transactions (for example, payments into and out of your account), including the date, time, amount, currencies, exchange rate, beneficiary details, details of the merchant or ATMs associated with the transaction, IP address of sender and receiver, sender's and receiver's name and registration information, messages sent or received with the payment, details of device used to arrange the payment and the payment method used. | |
✓ Information stored on your device, including if you give us access to contact information from your address book, log-in information, photos, videos or other digital content, check-ins (sometimes, we call this content information). The My Atmen app will regularly collect this information in order to stay up to | |
Type of information | Details |
date. | |
Information about your location | If you have location services in the My Atmen app switched on, we track your location using GPS technology and your IP address. |
Information from others | We collect information from third parties, such as credit- reference agencies, fraud-prevention agencies and partners who help us to provide our services. |
This includes your credit record, information to help us check your identity, and information relating to your transactions. | |
Information from social media | If you allow us to, we will collect information such as friends lists from Facebook or similar information from other online accounts. If you've asked us to, we'll use your Facebook profile to confirm your identity as part of our know-your-client (KYC) process (the process of how we check who you are). |
HERE'S AN EXAMPLE OF HOW WE USE YOUR PERSONAL INFORMATION TO PROVIDE OUR SERVICES
If you apply for a credit product, we or our lending partner (the provider of the credit product) will carry out a credit check to better understand your financial circumstances and repayment history.
Our legal basis would be one or more of the following.
We use your personal information to check your identity to protect against fraud, keep to financial-crime laws and to confirm that you are eligible to use our services. We also use it to help us better understand your financial circumstances and manage fraud risks related to your Atmen account.
The types of information we use are:
We use your personal information to do the follow
Remember, you can ask us to stop sending you marketing information by adjusting your marketing choices (the Do you use my information for marketing? section below explains how to do this).
The types of information we use are:
HERE'S AN EXAMPLE OF HOW WE USE YOUR PERSONAL INFORMATION FOR MARKETING
If you are a Atmen customer, we may contact you about optional extras or promotional offers. We may use information we gather about you through your use of our services to tailor these offers to you.
Our legal basis would be one or both of the following.
We use your personal information to manage our website and the My Atmen app, (including troubleshooting, data analysis, testing, research, statistical and survey purposes), and to make sure that content from our website is presented in the most effective way for you and your device. For more information, please see our Cookies Policy.
We also use your personal information to allow you to take part in interactive features of our services, to tell you about changes to our services, and to help keep our website and the My Atmen app safe and secure.
The types of information we use are:
HERE'S AN EXAMPLE OF HOW WE USE YOUR PERSONAL INFORMATION TO RUN OUR SERVICES
If any changes we make to our services affect you, we'll normally contact you using the email address you gave us when you signed up, or through the My Atmen app, to tell you about the changes.
The legal basis would be one or both of the following.
We use your personal information to help social interactions through our services or to add extra functions in order to provide a better experience.
The types of information we use are:
HERE'S AN EXAMPLE OF HOW WE USE YOUR PERSONAL INFORMATION FOR SOCIAL INTERACTIONS
We'll let you know if any of your contacts who are Atmen customers have used our products, upgrades or features or are in the same area as you (if they have location services switched on).
If you have the relevant settings in the My Atmen app switched on, we'll use the contact list on your phone, or your photo gallery, so you can easily make payments to your contacts and send photos using the My Atmen app.
The legal basis would be one or both of the following.
HERE'S AN EXAMPLE OF HOW WE USE YOUR LOCATION INFORMATION
If you go abroad, the My Atmen app may automatically tell you the exchange rate in that country.
The legal basis would be one or more of the following.
We may need to share information about you:
You can find out more in the Do you share my information with anyone else? section below.
The types of information we may share include:
Our legal basis would be one or more of the following.
Your right | What it means |
You have the right to be told about how we use your personal information. | We provide this privacy notice to explain how we use your personal information. |
You can ask to see the personal information we hold about you (this is called making a ‘data subject access request’, or DSAR for short). | If you make a DSAR, we will provide a copy of the personal information we hold about you. We can’t give you any information about other people, information which is linked to an ongoing criminal or fraud investigation, or information which is linked to settlement negotiations with you. We also |
Your right | What it means |
You can also ask for information about what information we process and why. | won't provide you with any communication we've had with our legal advisers. |
You can ask us to correct your personal information if you think it's wrong. | You can have incomplete or inaccurate information corrected. Before we update your file, we may need to check the accuracy of the new information you have provided. |
You can ask us to delete your personal information. | You can ask us to delete your personal information if: |
✓ there's no good reason for us to continue using it; | |
✓ you gave us consent (permission) to use the information and you have now withdrawn that consent; | |
✓ you have objected to us using the information; | |
✓ we have used the information unlawfully; or | |
✓ the law requires us to delete the information. | |
Just to let you know, we may not be able to agree to your request. As a firm authorised by the Financial Conduct Authority, we must keep certain customer information for at least six years (we've explained this in more detail below). If you've closed your Atmen account, we may not be able to delete your entire file because these regulatory responsibilities take priority. We will always let you know if we can't delete your information. | |
You can object to us processing your personal information for marketing purposes. | You can tell us to stop using your personal information for marketing. |
You can object to us processing other information (if we are using it for legitimate interests). | If our legal basis for using your personal information is 'legitimate interests' and you disagree with us using it, you can object. |
However, if there is an overriding reason why we need to use | |
Your right | What it means |
the information (for example, legal reasons), we will not accept your request. | |
If you object to us using information which we need in order to provide our services, we may need to close your account as we won’t be able to provide the services. | |
For example, if you object to us sending your personal information to our partners such as concierge providers (as part of our Premium and Metal plans), we may no longer be able to provide you with those concierge services. | |
You can ask us to restrict how we use your personal information | You can ask us to suspend using your personal information if: |
✓ you want us to investigate whether it is accurate; | |
✓ our use of the information is unlawful but you do not want us to delete it; | |
✓ we no longer need the information, but you want us to continue holding it for you in connection with a legal claim; or | |
✓ you have objected to us using your information (see above), but we need to check whether we have an overriding reason to use it. | |
You can ask us to transfer personal information to you. | If we can, and are allowed to do so under regulatory requirements, we will provide your personal information in a structured, commonly used, machine-readable format. |
You can withdraw your permission. | If you have given us any consent we need to use your personal information, you can withdraw your consent at any time by changing your settings in the My Atmen app or sending an email to myatmen@myatmen.com |
(Note, it will have been lawful for us to use the personal information up to the point you withdrew your permission). |
Type of supplier | Why we share your information |
Suppliers who provide us with IT, payment and delivery services | To help us provide our services to you |
Our banking and financial- services partners and payments networks, including Visa and Mastercard | To help us provide our services to you this includes banking and lending partners, banking intermediaries and international payment-service providers |
Card manufacturing, personalisation and delivery companies | To create and deliver your personalised Atmen Card |
Advertisers | To promote our services. (We provide anonymous information only for example, ‘500 men under 30 clicked on their advert’.) |
Analytics providers and search information providers | To help us improve our website or app |
Customer-service providers, survey providers and developers | To help us to provide our services to you |
Communications services providers | To help us send you emails, push notifications and text messages |
Credit-reference and fraud- prevention agencies | To help us develop and offer credit products to you, and to check your identity and your eligibility for credit products. |
HERE'S AN EXAMPLE OF WHEN WE MIGHT SHARE YOUR PERSONAL INFORMATION FOR ADVERTISING PURPOSES
We may share your information (your name, email address and app events) with our advertising partners in the ways described below, but the information is hashed before we send it, and the social-media platform we share it with is only allowed to use that hashed information in the ways described below.
When we use social media for marketing purposes, your information may be shared with the social-media platforms so that they can check if you also hold an account with them. If you do, we may ask the advertising partner or social-media provider to:
An example of how we may use social media for marketing purposes is through Facebook’s ‘Custom Audience’ tool, the terms of which are available.
The legal basis would be the following.
How we use cookies (the technical bit)
Some cookies are needed to run the website. For example, when you log in, cookies help torecognise you and keep you logged in as you browse the website. We call these strictlynecessary cookies.
We also use the following types of cookies:
We need to use these cookies to make our website work, for example, so you can get promotions awarded to your account.
These allow us to recognise and count the number of visitors to our website, and see howvisitors browse our website, so we can improve it where necessary.
These also allow us to see what pages and links you have visited so we can provide morerelevant ads. We may share this information with other organisations, such as Google,Facebook and LinkedIn, for the same purpose.
These cookies are all session cookies, which means that they will stop tracking your activityon the website when you close your website browser.
How do I change my preferences?
You can manage your preferences in relation to cookies, or change your browser settings torefuse the use of all or some cookies. However, if you block all cookies (including necessarycookies), you may not be able to use all or some parts of our website.
Please note, other organisations, such as advertising networks, may also use cookies totrack you across different websites. We have no control over these cookies.